Refund policy

Returns Policy

Thank you for your purchase!

Whilst we hope you are absolutely thrilled to bits with your selection, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please see below for more information on our return policy.

 

Returns will only be accepted if:

• Items are in their original condition and must not have been used or worn
• Items are in their original packaging 
• Tags remain attached to garments 
• A receipt or proof of purchase is provided

To start a return, please email hello@ninchkids.com.au. Please include return in your subject header. We will provide instructions, including how and where to send your package.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return for a store credit, exchange, or a refund. Please allow at least seven (7) business days from receiving your item at our HQ to process your return, exchange, or refund.

Damages and issues:

Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right.

 

Sale Items and gift cards

Please note that sale items and gift cards are non-refundable and non-exchangeable.

International Returns

For queries on international refunds/returns, please get in touch with us at hello@ninchkids.com.au